Frequently Asked Questions (FAQs)

When will I receive my order?

Orders are usually processed in 1-2 business days.  Shipping time depends on the service selected.  Learn more on shipping page.

For customizable orders such as different color threads or similar, the items are made to your specifications and will take an additional day or two to process prior to shipment.

You will receive an email from us with a tracking number once the item ships.

Do you accept returns?
Yes we do.  Read about our return policy here.

How do I check the status of my order?

You can check the status of you order on this page.

To track your order, you will need the order number (found in your order confirmation email) and the email you used during checkout.

My rubber clasp/band broke!

You can reorder a pack of 15 clasps on this page.